Lewis Pies has been providing services to UK Wholesale customers for many years.
We deliver across the UK and Ireland and goods can either be collected using your own delivery vehicles or we can arrange to deliver to you via our regular distribution service.
Our dedicated Wholesale team is led by Sales Manager Shaun Clarke. Shaun is supported at our Swansea base by Distribution Coordinator, Paul Lewis. Both Shaun and Paul have been involved in the sale of savoury pastry products for many years and will be able to answer any queries you may have.
Types of customers we service include:
Major retailers, food distributors, catering wholesalers and food service companies.
We like to think we are a helpful bunch here at Lewis Pies. One of the things we do particularly well is in producing bespoke products for our wholesale customers.
If you require a customised flavour for a product then just give us a call as we are happy to work with you to accommodate any regional, cultural or customer taste which you’ve identified for your own customers. Subject to a minimum order commitment, we’ll work with you to develop a flavour profile, refining it until you are completely satisfied with the result. That way you’ll have a unique product that sells and we have a happy customer!
Our Service Offer
We value our customers and work hard to ensure that we deliver what they want, when they want it and at prices that offer great margins.
All our customers are offered the same high level of service and support whoever they are and wherever they are based.
We like to keep it personal and our aim is to be there to support you and respond to your needs. As a customer of Lewis Pies, you would
- Have a named account lead at Lewis Pies who you can get to know and who can build up knowledge of your business and what you need from us
- Receive regular contact from us, by phone or email, depending on what you prefer, to keep you up to date on orders, deliveries, payments, product developments and the like
- Be asked to give us regular feedback on our products and services to help us to continually improve the products and services we provide to you
Working together, we can achieve success for both our businesses
When starting to supply any new customer, we take extra time and care, at the outset and in the first few months, to ensure we get things right.
- One of our senior sales team will meet you so they can gather information to help us understand your business requirements.
- We will take you step by step through the process for ordering and how and when we will deliver to you.
- If you want to receive a regular call from your account lead, then that can be set up at a time to suit you.
- Every business is different, so we would discuss with you the payment terms we can offer and agree what is most appropriate for you.
- To ensure that we are meeting your expectations, we will regularly review progress and ensure you are happy with our products and services