Website Terms of Use

1. Introduction

These Terms of Use govern your use of our website. By accessing or using this website, you agree to these terms in full. If you do not agree, you must not use our website.

2. Intellectual Property and Licence

Unless otherwise stated, Lewis Pies (or its licensors) owns the intellectual property rights in this website and all material published on it.

You may view, download for caching purposes only, and print pages for your own personal use.

You must not republish, reproduce, duplicate, copy, sell, sub-license, distribute, or otherwise exploit material from this site for commercial purposes without our prior written consent.

Content specifically made available for redistribution (such as newsletters) may only be redistributed within your organisation.

3. Acceptable Use

You must not use our website in any way that causes or may cause damage, disruption, or reduced availability.

You must not use our website for unlawful, fraudulent, or harmful purposes.

You must not transmit or distribute malicious software including spyware, viruses, Trojan horses, worms, or similar.

You must not conduct automated data collection activities (including scraping, mining, extraction, or harvesting) without our express written consent.

You must not use our website to send unsolicited marketing communications.

4. Restricted Access

We may restrict access to certain parts of our site at our discretion.

If provided with login details, you must keep these confidential.

We may disable accounts without notice if you breach these terms.

5. User-Generated Content

By submitting reviews, testimonials, or content to our website, you grant us a worldwide, non-exclusive, royalty-free licence to use and publish that content.

You must ensure that your content is lawful, accurate, and does not infringe third-party rights.

We reserve the right to edit or remove user content at our discretion.

6. Warranties

We aim to ensure the information on this website is accurate, but we do not guarantee completeness, reliability, or that the site will remain available or up-to-date.

All use of the site is at your own risk.

7. Limitations of Liability

We are not liable for indirect, special, or consequential losses, or for loss of profits, business, goodwill, or data.

We are not liable for losses arising from events beyond our reasonable control.

Nothing in these terms excludes liability for fraud, death, or personal injury caused by negligence, or any liability that cannot legally be excluded.

8. Indemnity

You agree to indemnify Lewis Pies against losses, costs, or damages arising from your breach of these terms.

9. Breaches

If you breach these terms, we may take action including suspending access, blocking IPs, or initiating legal proceedings.

10. Variation

We may revise these terms at any time. Updated versions will be published on this page.

11. Assignment

We may transfer or sub-contract our rights and obligations under these terms without notifying you.

You may not transfer your rights without our consent.

12. Severability

If any part of these terms is found unenforceable, the remaining provisions will remain in effect.

13. Third-Party Rights

These terms are between you and us only. No third party shall have the right to enforce them.

E-commerce Terms and Conditions

1. Introduction

These Terms and Conditions apply to purchases made through our online shop. By placing an order, you agree to these terms in full. Please read them carefully before ordering.

2. Orders and Payment

All orders are subject to acceptance and availability.

Prices are shown in GBP and include VAT where applicable.

Payment must be made in full at the time of ordering using the methods offered at checkout.

We reserve the right to refuse or cancel any order, for example if a product is unavailable, there are errors in pricing, or payment is not authorised.

3. Products

Our products are freshly prepared food items and may vary slightly from images shown on our website.

Allergen and ingredient information is provided to the best of our knowledge, but it is your responsibility to check suitability before purchase.

4. Delivery

Delivery charges and timescales will be displayed at checkout.

We aim to deliver within the estimated timeframe, but we cannot be held responsible for delays outside our control (for example courier issues or adverse weather).

Risk in the products passes to you on delivery. Ownership passes once we have received payment in full.

5. Returns, Refunds, and Cancellations

Because our products are perishable:

• Orders cannot usually be cancelled once confirmed.
• Refunds or replacements will only be offered if products are faulty, damaged, or not as described.
• If you believe your order is incorrect, please contact us within 24 hours of delivery.

6. Liability

We are not liable for indirect or consequential losses, or for loss of profits, business, goodwill, or data.

We are not liable for losses arising from events outside our reasonable control.

Nothing in these terms excludes liability for fraud, death, or personal injury caused by negligence, or any liability that cannot legally be excluded.

7. Governing Law

These terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Contact Us

If you have questions about your order, please contact us via our Contact Us page or by email.